These terms apply to all approved wholesale accounts and wholesale orders placed with ELESTAL.

 

ELESTAL Wholesale Access

Wholesale pricing is available after login. Wholesale access is available to approved retailers.

After you submit your application, we will review it within 1 business day and notify you by email — please check your inbox.

Once approved, you can view wholesale pricing, place orders online, and access our product image library through Shopify.

 

Who We Work With

We work with:

  • Boutiques
  • Gift shops
  • Lifestyle stores
  • Brick-and-mortar shops
  • Pop-ups and event sellers
  • Studios
  • Independent online stores with their own websites

We do not approve marketplace-only sellers, including sellers who only sell on Amazon, eBay, TikTok Shop, Etsy, or similar third-party marketplaces. ELESTAL is built specifically to serve brick-and-mortar retailers — from curated product selection to in-store display, everything is designed around how physical stores actually sell.

 

No Order Minimum

There is no minimum order amount. You can order one piece per style, test new designs, and reorder what sells.

No case packs. No forced bundles.

 

Pricing & Retail Tags

Wholesale prices are shown after login. ELESTAL product cards include suggested retail pricing, making them ready for in-store display. Retailers may adjust final pricing based on their store, promotion plans, and sales strategy.

Wholesale prices may change due to material costs, production costs, or restock batches.

 

Shipping

Wholesale orders follow our Shipping & Returns Policy. Orders ship from our U.S. warehouse.

  • U.S. orders over $100 ship free
  • U.S. orders under $100: standard shipping starts at $7.99
  • Express shipping is available when shown at checkout

 

Order Changes & Cancellations

Need to change or cancel an order? Email us as soon as possible. We'll do our best to help before the order ships. Once an order has been packed or shipped, we can't make changes or cancel it.

 

Wholesale Returns

Wholesale orders are made for resale, so we do not accept returns or exchanges for change of mind, over-ordering, slow-moving inventory, wrong style selection, or other non-quality issues.

All wholesale sales are final unless an item arrives damaged, defective, missing, or incorrect. Special promotions or events may have separate return rules. When stated, those rules apply.

 

Damaged, Defective, Missing, or Incorrect Items

Please check your order when it arrives. If something is damaged, defective, missing, or incorrect, contact us within 14 days of delivery with:

  • Your order number
  • Product photos
  • Packaging photos
  • A photo of the shipping label

Approved claims may be resolved with a replacement, refund, or store credit.

Items that have been used, worn, altered, resold, or removed from their original packaging may not be eligible for a claim.

 

Product Images

Approved wholesale customers may use ELESTAL product images to promote and sell ELESTAL products through approved sales channels. Product images are available through a designated Shopify page after account approval. Images may only be used to sell ELESTAL products purchased from ELESTAL.

Images may not be used for:

  • Third-party marketplace listings
  • Misleading brand claims
  • Unauthorized private label sales
  • Selling products not purchased from ELESTAL

 

Approved Sales Channels

ELESTAL products may be sold through:

  • Brick-and-mortar retail stores
  • Boutiques
  • Gift shops
  • Lifestyle stores
  • Pop-ups and events
  • Your own independent website

ELESTAL products may not be listed or sold on Amazon, Walmart Marketplace, eBay, TikTok Shop, Etsy, or similar third-party marketplaces without written approval.

Social media may be used to promote your store and ELESTAL products. Third-party marketplace-style checkout is not approved unless we approve it in writing.

 

Payment

Payment is due at checkout. Unless stated for a special promotion or approved partnership, we do not offer:

  • NET terms
  • Consignment
  • Cash-on-delivery orders

 

Account Use

Wholesale accounts are for approved business customers only. We may pause or close an account if:

  • Account information is inaccurate
  • Products are sold through unapproved channels
  • Product images are misused
  • Wholesale terms are violated

 

Questions

Email us at support@elestal.com