Shipping policy
Domestic Shipping
Free standard shipping on all U.S. orders over $100, exclude Alaska, Hawaii, and Puerto Rico.
Flat rates on U.S. orders under $100
- Standard (3-7 business days) — $7.99
- Express (2–4 business days)— $11.99
Order Processing
We pack and ship most orders within 2 business days Orders placed over the weekend or on a holiday start processing the next business day.
U.S. orders ship from our U.S. warehouse using reliable carriers such as USPS, UPS, or FedEx.
We select the most suitable shipping method based on your order, destination, and carrier availability.
For international orders and special shipping request, please email us at support@elestal.com before your order ships, and we’ll do our best to help.
Delivery Estimates
Once it's on the way, your order should arrive in 3–7 business days with standard shipping.
Tracking Your Order
As soon as your order ships, we'll send a shipping confirmation email with your tracking number so you can follow it every step of the way. Didn't get yours? Please reach out at support@elestal.com for help.
Note: All delivery windows are estimates. Once your order leaves our warehouse, timing is in the carrier's hands — holidays, weather, carrier delays, or an incorrect shipping address can all affect arrival. These are outside our control, so we're unable to take responsibility for delays once a package has shipped.Â
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Changes & Cancellations
Need to update your address or cancel? Email us at support@elestal.com before your order ships and we'll sort it out. We’ll do our best to help before the order ships. Once an order has been packed or shipped, we can’t make changes or cancel it.
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International Shipping
We are not support international shipping at this moment. If you are interested in becoming a retail parter or buying our products, please contact us at support@elestal.com