Refund policy

Wholesale orders are made for resale, so we do not accept returns or exchanges for change of mind, over-ordering, slow-moving inventory, wrong style selection, or other non-quality issues.

All wholesale sales are final unless an item arrives damaged, defective, missing, or incorrect. Special promotions or events may have separate return rules. When stated, those rules apply.

 

Damaged, Defective, Missing, or Incorrect Items

Please check your order when it arrives. If something is damaged, defective, missing, or incorrect, contact us within 14 days of delivery. Please include your order number, product photos, packaging photos, and a photo of the shipping label. Approved claims may be resolved with a replacement, refund, or store credit.

Items that have been used, worn, altered, resold, or removed from their original packaging may not be eligible for a claim.

 

Product Images

Approved wholesale customers may use ELESTAL product images to promote and sell ELESTAL products through approved sales channels. Product images are available through a designated Shopify page after account approval. Images may only be used to sell ELESTAL products purchased from ELESTAL. Images may not be used for marketplace listings, misleading brand claims, unauthorized private label sales, or products not purchased from ELESTAL.